Unfortunately, without confirmation from the player about having received her winnings, we had to reject the complaint. The player from Poland had deposited ZŁ 100 at an online casino, expecting owo receive a 50% premia and setka Free Spins. The casino’s on-line czat informed the player that he did not qualify for the bonus due jest to high nadprogram turnover. The player had sought a refund of his deposit but państwa told by the casino that he had jest to trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose to continue playing with these funds.
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Therefore, thiscasino ticks all the necessary boxes for every Canadian gambler that wants a taste of a quality gamingexperience. Weekly reload bonuses are designed owo make loyal customers of existing players. Apart from the welcome bonuses, there is a reload nadprogram that is availableon all Wednesdays. The bonus offers players in Canada 50% up jest to 600 CAD plus 100 free spins. Jest To enjoythis offer, you must deposit a min. of 25 CAD pan a Wednesday pan the platform.
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However, after attempting jest to withdraw the winnings, the casino had closed her account, alleging third-party involvement. Despite her providing documentation and credit card verification, the issue persisted. We clarified that according to the casino’s rules and our Fair Gambling Codex, players should have only used payment methods registered in their own name.
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However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked to provide further information regarding these bets, but they had not responded. The player państwa asked jest to obtain the full history from the casino so that the situation could be further investigated.
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The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet to jego through, which she perceived as a trap. Despite our attempts owo mediate, HellSpin Casino had not responded jest to our communication efforts. As the casino państwa operating without a valid license and didn’t refer to any ADR service, we had been unable owo resolve the issue. The player from New Zealand had requested a withdrawal prior owo submitting this complaint.
We advised the player owo be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint. Despite multiple attempts to contact the player for further information, istotnie response was received. Consequently, the complaint państwa rejected due jest to lack of communication. The proliferation of gambling enthusiasts in Canada today remains an exciting development. Currently,leading operators like HellSpin Casino Canada are remarkably redefining the gambling landscape.
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